Refund Policy
The short version: try everything free for 10 days, because we do not refund a paid period.
01
Free trial
10 days free with every feature. The trial starts when you add a card in the Paddle window; nothing is charged during the 10 days. On day 11 the prepaid period you picked is charged, unless you cancel before that in the dashboard.
02
Paid periods
We do not refund a paid period: that is what the 10-day free trial is for. This also applies when you delete your account during a paid period.
03
Auto-renew
Prepaid periods are not auto-renewed unless you enable it. With auto-renew on, the plan renews every 3 months for the routers you have on that day, at the rate for that number. Turn it off in the dashboard before the renewal date and nothing is charged.
04
Paddle
Paddle is the merchant of record: it takes the payment, issues the invoice and handles taxes. The Paddle buyer terms also apply to your purchase, and any refund they or the law require goes through Paddle.
[TODO legal: how this policy fits Paddle's buyer terms and the statutory right of withdrawal for EU consumers]
05
Services
Services such as assisted migration to RouterOS 7 are billed separately from EdgeOwl, by Support Rapid SRL.
[TODO legal: refund terms for services]
06
Questions
Questions about a payment: use the Contact page and include the invoice number from Paddle if you have one.